Frequently Asked Questions
Everything you need to know about your sweet delivery.
How do you ensure the candy stays fresh during shipping?
All King’s Candy orders are heat-sealed in food-grade packaging and stored in climate-controlled environments until they are dispatched to ensure maximum freshness upon arrival.
Do you offer international shipping?
Currently, we ship to all 50 states within the US and offer international shipping to Canada and the UK. Shipping rates and delivery times vary by destination.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened candy. However, if your order arrives damaged or incorrect, please contact us within 48 hours for a full refund or replacement.
Are there options for customers with dietary restrictions?
Yes, we offer a dedicated selection of sugar-free, vegan, and gluten-free candies. Each product page features a full list of ingredients and allergen warnings.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive a confirmation email with a tracking number to monitor your package's journey from our warehouse to your door.
Do you provide bulk discounts for events or parties?
King’s Candy offers tiered pricing for bulk orders over 10 lbs. Please visit our 'Bulk & Events' page or contact our support team for a custom quote.