Returns & Exchanges
At King’s Candy, we want you to be delighted with your sweet treats; however, due to the perishable nature of our products, we can only accept returns on items that arrive damaged or defective. Please contact our support team within 48 hours of delivery to initiate a claim for a replacement or refund.
Document the Issue
Take clear photos of the damaged packaging and the candy products to help us process your request quickly.
Contact Support
Email our customer service department at [email protected] with your order number and the photos of your items.
Verification Review
Our quality control team will review your claim within 24-48 business hours to ensure it meets our food safety return criteria.
Receive Resolution
Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing